Our Client Care Support Team
We care about you, long before you become a client. That’s why creating a Client Care Team was common sense for us.
By providing you with a team of Medicare experts, both during the enrollment process & after, we’re able to provide you with the best possible customer care support.
Finding a suitable Medicare plan can be overwhelming, our experienced licensed agents offer you guidance in selecting the most beneficial Medicare plan, at no additional cost to you.
However, our free support doesn’t stop there. Once you’re signed up for coverage, who do you call when you have an issue?
Once you become part of our client family, you’ll be introduced to our Client Care Team. They’re there for you every step of the way.
Unlimited Client Care Team Support
Our Client Care Team was designed with you in mind. They have a wealth of Medicare knowledge that goes far beyond enrollment and plan selections.
As a client, you’ll have unlimited support from our Client Care Team. They can answer any questions, as well as walk you through any issues that may arise.
We’re in the business of helping people, and our testimonials show it. By providing you with the best personal experience, we’re able to create a personalized one-on-one relationship with you.
When you discover the convenience of our Client Care Team, you’ll have peace of mind knowing you made a great decision joining our client family.
Our Client Care Team offers FREE assistance with:
- Rate Shopping
- New Part D coverage
- Or ANY other issues
Caring about you is our priority. If it’s important to you, it’s important to us. Our CC Team is available to you because Medicare is a labyrinth, and we have the map.
Now, we may be Medicare experts, but we’re not Medicare magicians. We can’t guarantee a positive outcome with your appeal, but we can guarantee that we’ll give you the best fighting chance. We want you to win just as much as you do because we care about our client family.
Free Services Just for You
Our client care services are at no additional cost to you. Signing up for Medicare through us means you’ll have our team of licensed agents & expert Client Care Team a phone call away. We offer these services because we care; we care about our clients today as well as tomorrow.
Many Medicare beneficiaries find themselves uncertain about their coverage, leaving them vulnerable to aggressive sales agents.
Our agents invest time into building a relationship with our clients, because we want you to confidently select the most effective coverage option.
The Client Care Team offers behind the scenes support to put you at ease when the going gets tough.
Things Our Client Care Team Will Do for You
Many brokers and independent agents will tell you they care; however, actions speak louder than words.
Below, I’ll discuss 6 reasons why our Client Care Team guarantees your satisfaction:
1. Frequent Follow-ups
We’ll follow up with you biannually; making sure you’re confident in your coverage.
It’s common for beneficiaries to have questions and forget to call. However, when we call you, the opportunity for you to get answers is convenient.
The constant changes in Medicare can make many seniors feel overwhelmed. On the other hand, when Medicare makes changes and you have access to knowledgeable individuals, you can feel supported.
2. Part D Support
The Annual Enrollment Period (AEP) takes place from October 15th through December 7th, during this time our beneficiaries need to evaluate their Prescription Drug coverage.
Since Part D plans change each year, we’ll be here to offer our support because we know handling insurance alone is dreadful.
Additionally, if there is an issue with your Part D coverage at a pharmacy, such as:
- Prior Authorization Required
- Higher than expected copay
- Quantity limit
When you join a Part D plan through us, we’ll help you with all these things. We’ll guide you through any issue, because we care.
3. Easy Appeals
To illustrate, the appeals process is terrible when going through it alone. By joining us, our Client Care Team is your Client Care Team. They’re here at your disposal.
If Medicare denies a claim they should’ve paid, we’ll offer you expert guidance during the appeals process. However, while our argument for appeal may be compelling, we can’t promise a successful outcome.
Although, we’ll do our best to ensure your success as well as hold your hand through the whole process.
4. Claims Assistance
Every time you visit a doctor, hospital or facility a claim is created. If you ever receive a bill or claim that you believe should be covered, contact us immediately.
Our Client Care Team is eager to help resolve your issues as quickly as possible. Once we receive the claim information and determine you’re not responsible, we’ll contact the necessary person for payment.
We want to save you time and money because seeing you happy makes us happy.
5. Move Your Home, Move Your Coverage
The stress of moving can be overwhelming.
Seemingly, everything needs to get changed:
- Driver’s license
- The address on file with Medicare & Social Security
- Your Supplement Plan
- Possibly, your drug coverage
- Along with many other things
While we can’t update your driver’s license, we can help you with new insurance. Depending on where you move, you’ll qualify for a Special Election Period (SEP).
During your SEP, you can change Part D coverage outside of AEP. Moving out of the service area means you need to find the most suitable plan for you, in your new service area.
Our Client Care Team will guide you through the process of changing plans to make sure you experience a smooth transition.
6. Policy Tracking
We offer full service policy tracking from the time the application is submitted until full approval is received. If a document is needed to complete the under writing process, updates to applications as needed, etc., our Medicare specialists handle everything for you from start to finish.
7. Continuous Support
Issues can arise at any time; our Client Care Team is ready to assist you with any issues, as well as answer any questions.
Our Client Care Team can help you:
- Rate shop
- Prove you have/had creditable coverage
- Offer you unlimited support
Rate shopping is when you price check other plan options, this can be dreadful when attempting it alone.
When you become a policyholder with us, we offer continuous support because we care about our client family. If your carrier notifies us of a rate increase, we’ll call you to search for savings as well as suitability.
You can call us any time to discuss plan changes as well as alternative options.
If you signed up for Medicare after age 65, you may need to prove that your employer coverage was “creditable coverage” to avoid the Part D Late Enrollment Penalty.
No worries though, our Client Care Team can walk you through the whole ordeal.
Always by Your Side
Whether you’re new to Medicare or looking for a better plan, we’re here for you.
Our Client Care Team is trained to answer all your questions, even those about benefits. The Client Care Team is composed of highly skilled Medicare experts that can assist with everything from lost ID cards all the way to filing complex appeals.
Your needs are important to us, because we care. When you sign up through us, you join our family.
Choosing Elite Insurance Partners & MedicareFAQ means you get the support you need, and deserve.